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Have you ever wondered how much it costs to call an 0845 number in the UK? Many people are unsure about the charges, whether these numbers are free, or if they come with hidden fees.
Businesses and organisations often use 0845 numbers for customer service and helplines, but the cost of calling them can vary based on the network provider and whether you are calling from a landline or mobile.
Understanding the cost structure of 0845 numbers is important to avoid unexpected charges. With changing telecom regulations and alternative options available, it’s essential to know whether calling these numbers is still a good option.
This guide will explain what 0845 numbers are, who uses them, why they are popular with businesses, and how much you can expect to pay when calling one.
We will also explore Ofcom regulations and cheaper alternatives that might be more cost-effective.
What Are 0845 Numbers?
0845 numbers are a type of non-geographic number in the UK, meaning they are not linked to a specific location.
Businesses, government agencies, and customer service helplines often use these numbers to provide a professional and centralised contact point.
Unlike standard landline numbers starting with 01 or 02, 0845 numbers offer nationwide accessibility.
When calling an 0845 number, you are typically charged both an access charge (set by your phone provider) and a service charge (set by the organisation). These costs vary depending on whether you call from a landline or mobile.
Although 0845 numbers were once widely used, their popularity has declined due to regulatory changes and the rise of freephone 0800 numbers.
However, some businesses still use them to manage high call volumes and route customer inquiries efficiently. Before dialling an 0845 number, consumers should check the call charges with their provider to avoid unexpected costs.
Who Commonly Uses 0845 Numbers?
0845 numbers are widely used by various organisations in the UK. These numbers help businesses and public services manage customer inquiries efficiently.
Businesses
Many companies use 0845 numbers for customer service, sales, and technical support. This allows them to handle large volumes of calls professionally and provide better customer assistance.
Government Agencies
Departments like HMRC, local councils, and other public sector services often use 0845 numbers. These numbers help manage public inquiries, appointments, and information requests.
Charities
Many charities operate helplines and support services using 0845 numbers. This enables them to offer vital assistance to those in need while maintaining an accessible point of contact.
Utility Providers
Water, gas, and electricity companies frequently use 0845 numbers for customer inquiries. They help address billing issues, service problems, and general customer support efficiently.
Financial Institutions
Banks and insurance companies rely on 0845 numbers to handle customer concerns. These numbers are used for queries related to accounts, claims, and financial services.
Consumers should always check whether an alternative contact number is available to avoid unnecessary charges. Many companies now provide local or freephone options as well.
Why Do Businesses Use 0845 Numbers?
Businesses use 0845 numbers to manage calls flexibly and enhance their professional image. These numbers allow calls to be directed to multiple locations, sharing costs between the business and the caller. The key benefits for businesses:
Marketing & Branding
- Utilizing 0845 numbers can boost a business’s credibility and brand trust. They help companies to present a more established and professional image.
Customer Convenience
- These numbers offer a single contact point for customers nationwide, simplifying communication. It allows easier access for customers regardless of their location.
Call Analytics & Tracking
- 0845 numbers enable businesses to track call volumes and assess customer service efficiency. This data is crucial for improving customer interactions and service strategies.
Although 0845 numbers provide various advantages to businesses, they might not always be favourable for consumers due to extra charges.
Consequently, many businesses are now shifting towards offering freephone or local number options to enhance customer accessibility.
Are 0845 Numbers Free?
No, the 0845 numbers are not free to call; they come with charges that can vary significantly between different service providers.
One common misconception is that these numbers are included in the free-minute allowances of phone contracts, but this is rarely the case.
Calls to 0845 numbers are typically charged per minute, and these charges are generally higher than those for standard landline numbers, making them a costly option for consumers.
To avoid unexpected costs, it’s advisable to check with your service provider for specific rates or look for alternatives such as local or freephone numbers provided by businesses to reach them more affordably.
How Much Does It Cost to Call 0845 Numbers?
The cost of calling an 0845 number depends on two components:
- Access Charge – Set by your phone provider and varies between networks.
- Service Charge – Set by the organisation you are calling.
Call Costs from Major UK Providers
| Network Provider | Landline Charge | Mobile Charge |
| BT | 0p per minute | 0p per minute |
| EE | 11p per minute | 11p per minute |
| Vodafone | 65p per minute | 65p per minute |
| O2 | 55p per minute | 55p per minute |
What Affects the Cost?
- Time of Call – Some providers have peak and off-peak rates.
- Network Provider – Different providers charge different rates.
- Call Duration – The longer you stay on the line, the more you pay.
Always check with your provider before calling an 0845 number to avoid unnecessary charges.
Are There Any Hidden Charges for 0845 Numbers?
While there are no “hidden” charges, many callers are unaware of certain costs associated with 0845 numbers. The Key Cost Factors are:
Per-Minute Billing
Calls to 0845 numbers are charged per minute, so the longer you stay on the line, the more you pay.
This can quickly add up, making extended calls quite expensive.
Mobile Network Surcharges
Calling an 0845 number from a mobile is often significantly more expensive than calling a landline.
Mobile providers apply higher rates, which can result in costly charges for long conversations.
No Inclusion in Free Minutes
Most mobile and landline call bundles do not cover 0845 numbers.
This means you will be charged separately for these calls, even if you have unlimited minutes.
To avoid high phone bills, always check call charges before dialling an 0845 number.
How to Get an 0845 Number?
Getting an 0845 number for your business can enhance customer communication and improve accessibility.
Follow these simple steps to acquire and set up an 0845 number for your company.
Choose a Provider
Several telecom companies offer 0845 numbers with varying pricing structures. Research different providers to find one that suits your business requirements and budget.
Select a Plan
The cost of your 0845 number will depend on the volume of calls, desired features, and specific business needs. Choose a plan that balances cost with the services your business requires.
Set Up Call Routing
Decide how incoming calls should be routed, such as directing them to different departments or locations. This ensures callers reach the right person or team efficiently.
Advertise the Number
Update your marketing materials, website, and customer service platforms to reflect your new 0845 number. Make sure customers know how to contact you for support or inquiries.
Businesses using 0845 numbers must ensure they comply with Ofcom regulations regarding pricing transparency.
What Are the Benefits of an 0845 Number?
An 0845 number offers several advantages for businesses, making it an appealing choice for customer communication.
These numbers are non-geographic, meaning they are not tied to a specific location, which gives your business a nationwide presence.
Customers from all over the UK can easily reach you, regardless of where your business is based.
Advantages for Businesses:
- Nationwide Presence: 0845 numbers provide a consistent contact point for customers across the UK.
- Custom Call Routing: Calls can be routed based on business needs, such as directing them to specific departments.
- Increased Customer Trust: A non-geographic number adds credibility to your business, showing you’re professional and accessible.
However, despite these benefits, many customers may prefer local or freephone numbers to avoid higher call charges, which can be a downside of 0845 numbers.
What Are the Ofcom Regulations on 0845 Numbers?
Ofcom has established regulations to ensure transparency for businesses using 0845 numbers, particularly regarding call charges.
Businesses must clearly display the cost of calling an 0845 number in all advertisements, ensuring that consumers are fully aware of any associated fees. Additionally, companies cannot mislead consumers about the cost of calling, which includes making false claims or hiding charges.
To provide further clarity and convenience, Ofcom also mandates that businesses offer alternative contact options where possible.
This ensures customers are not limited to a potentially expensive 0845 number for customer service or inquiries.
Failure to comply with these regulations can lead to penalties for businesses, including potential fines or restrictions. It’s essential for companies to adhere to these guidelines to maintain trust and avoid legal repercussions.
How Will 0845 Numbers Change in the Future?
Several changes are expected for 0845 numbers in the coming years as businesses and consumers adapt to new communication preferences.
Decline in Usage
Many businesses are shifting towards freephone (0800) or local numbers (01/02) to offer more cost-effective options for their customers.
This trend is partly driven by consumer demand for lower-cost calling alternatives.
Stricter Regulations
Ofcom may introduce further rules to ensure businesses remain transparent about calling costs and to protect consumers from misleading practices.
These regulations could include more stringent requirements for pricing disclosures and more transparent communication about call charges.
Rise of Digital Communication
With the increasing popularity of digital communication channels, such as live chat, email, and VoIP services, businesses are likely to reduce their reliance on phone calls, including 0845 numbers.
This shift could lead to a decrease in the demand for traditional phone-based services.
What Are Other Cheaper Alternatives to 0845 Numbers?
As the costs of calling 0845 numbers become less attractive, there are several more affordable alternatives businesses and consumers can consider:
0800 Numbers
- 0800 numbers are free to call from both mobiles and landlines, making them an excellent option for businesses that want to eliminate call charges for customers.
0300 Numbers
- Offering lower call rates compared to 0845, 0300 numbers are an affordable option for businesses while still providing national accessibility.
Local Numbers (01/02)
- Local area codes are often included in mobile and landline call packages, meaning they come at no extra cost for many customers.
VoIP Services
- Voice over Internet Protocol (VoIP) calls can be free or significantly cheaper, especially for international or long-distance communication.
Switching to these alternatives can provide cost savings for both businesses and their customers while still maintaining effective communication channels.
Conclusion
0845 numbers have been a popular choice for businesses, but they come with high costs for callers.
While they offer benefits like nationwide reach and call routing, the expensive call charges make them less favourable.
With the rise of freephone numbers and VoIP services, businesses and consumers now have more cost-effective communication options.
Before dialling an 0845 number, always check your provider’s rates to avoid unnecessary charges.
FAQs About 0845 Number
Who calls me from 0845 numbers?
0845 numbers are used by businesses, customer service teams, government agencies, and helplines. They typically belong to companies or organisations.
Can you block the 0845 numbers?
Yes, most mobile and landline providers allow blocking. However, blocking may prevent important calls from legitimate businesses or services.
Is an 0845 number free to call?
No, calling 0845 numbers incurs charges, including an access charge from your provider and a service charge from the organisation.
Should I answer the 0845 numbers?
If you are expecting a business call, you can answer. Otherwise, be cautious, as some scammers use 0845 numbers for high-fee calls.
Can I call an 0845 number from outside the UK?
Yes, but international rates apply, and not all providers support it. Check with your network provider before calling.
Can I convert an 0845 number to a local number?
Some businesses offer alternative 01/02 or 0800 numbers. Check their website or use online directories for a cheaper option.
How can I check if a phone number is spam?
Search online, check user-reported spam forums, or use a caller ID app. Frequent unknown 0845 calls may indicate telemarketing or scams.
